Loss of Services to our compute node.

Incident Report for Academia Ltd.

Resolved

After operating normally for several days and no further alerts the incident is being closed.

Posted Mar 03, 2021 - 16:12 GMT

Update

We are continuing to monitor for any further issues.

Posted Feb 24, 2021 - 17:57 GMT

Update

We are continuing to monitor for any further issues.

Posted Feb 24, 2021 - 17:44 GMT

Monitoring

Restore & recovered the faulty disk array and services are coming back online. We will continue to monitor overnight.

Posted Feb 24, 2021 - 17:41 GMT

Update

We are continuing to investigate this issue.

Posted Feb 24, 2021 - 11:13 GMT

Investigating

We have identified an issue with one of our data centres. This is causing loss of service to some of our guess machines.

Posted Feb 24, 2021 - 11:04 GMT

This incident affected: Ethernet Services (EAD & EoFTTC) and Virtus, Enfield (Carrier Interconnects, Core Routing, Compute Nodes, Ethernet Switching, Storage Arrays, Firewall / Security Services).